Terms & Conditions

1. About TerrynAI

TerrynAI ("we", "us", "our") is an AI automation agency based on the Sunshine Coast, Queensland, Australia. We provide bespoke AI automation systems to healthcare and dental practices, including patient enquiry management, SMS qualification and re-engagement systems.

Contact: Laura Harper, Business Manager  ·  [email protected]  ·  terrynai.com.au

2. Services

TerrynAI provides AI automation services as outlined in the service proposal and/or agreement provided to each client. Services may include:

• AI-powered patient enquiry management systems
• Automated SMS qualification and follow-up sequences
• Re-engagement automation for lapsed patient enquiries
• Integration with practice management and CRM systems
• Ongoing system monitoring, iteration and performance reporting
• Strategy calls and consultations

All systems are custom built for each client. Delivery timelines, included features and service scope are as specified in the relevant service proposal.

3. Engagement and Agreement

These Terms & Conditions apply to all clients who engage TerrynAI services. By proceeding with a service agreement, you confirm that you have read, understood and agree to these terms.

A binding agreement is formed when a service proposal is accepted in writing or payment of a setup fee is received.

4. Fees and Payment

Setup Fees

A setup fee is payable prior to commencement of work. Setup fees are non-refundable once work has commenced, as they cover the time and resources required to design and build your custom system.

Monthly Fees

Monthly service fees are billed in advance on a recurring basis. Payment is due on or before the billing date each month.

Minimum Term

All services are subject to a 3-month minimum term, after which the agreement continues on a month-to-month basis until cancelled in accordance with clause 7.

Late Payment

TerrynAI reserves the right to suspend services if payment is not received within 7 days of the due date. Services will be reinstated upon receipt of outstanding amounts.

Price Changes

TerrynAI reserves the right to adjust pricing with 30 days written notice. Continued use of services after this period constitutes acceptance of the revised pricing.

5. Client Responsibilities

The client agrees to:

• Provide accurate information required for system setup, including scripts, FAQs and practice details
• Ensure all patient data shared with TerrynAI is collected and held in accordance with applicable privacy laws
• Obtain any necessary consents from patients for SMS and automated communications
• Comply with all applicable laws in connection with their use of our services
• Notify TerrynAI promptly of any issues, complaints or data incidents related to our systems
• Not use our services for any unlawful, misleading or harmful purpose

6. Healthcare Compliance

Clients operating in the healthcare and dental sector are responsible for ensuring their use of TerrynAI's systems complies with all applicable healthcare regulations, including obligations under the Health Records Acts, the Privacy Act 1988 (Cth), and any relevant state-based health privacy legislation.

TerrynAI's systems are designed to support — not replace — clinical judgement and professional obligations. TerrynAI does not provide medical, clinical or health advice and accepts no liability for clinical outcomes.

7. Cancellation

Either party may cancel the service agreement by providing 30 days written notice after the initial 3-month minimum term has been completed. Notice must be provided in writing to [email protected].

Cancellation during the minimum term will require payment of remaining monthly fees for the balance of the 3-month period.

TerrynAI reserves the right to terminate services immediately if the client breaches these Terms & Conditions, engages in unlawful activity or fails to pay outstanding fees.

8. Intellectual Property

All systems, workflows, automations, templates and intellectual property developed by TerrynAI remain the property of TerrynAI unless expressly agreed otherwise in writing.

Clients are granted a non-exclusive licence to use the systems during the term of their service agreement. This licence terminates upon cancellation of services.

Client-provided content (scripts, brand assets, practice information) remains the property of the client.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation survives termination of the service agreement.

TerrynAI will not disclose client business information or patient data to third parties except as required to deliver the contracted services or as required by law.

10. Limitation of Liability

To the maximum extent permitted by law, TerrynAI's total liability to any client for any loss or damage arising from the use of our services will not exceed the total fees paid by that client in the 3 months preceding the relevant claim.

TerrynAI is not liable for:

• Indirect, consequential or incidental loss or damage
• Loss of revenue, profit or business opportunity
• Errors or omissions in AI-generated responses
• Third-party platform outages or failures (including SMS providers, CRM systems or practice management software)
• Data loss resulting from third-party platform failures

11. AI-Generated Content

Our systems use artificial intelligence to generate automated responses. While we work to ensure accuracy and appropriateness, AI-generated content may occasionally be imperfect. Clients are responsible for reviewing and approving scripts and system configurations prior to go-live and for monitoring system outputs on an ongoing basis.

12. Third-Party Services

Our services rely on third-party platforms including CRM software, SMS delivery providers, practice management systems and cloud infrastructure. TerrynAI is not responsible for outages, changes or failures in third-party services. We will work to minimise disruption where possible.

13. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution in good faith through direct communication. If unresolved, disputes will be referred to mediation before any legal proceedings are commenced. These terms are governed by the laws of Queensland, Australia.

14. Changes to These Terms

TerrynAI may update these Terms & Conditions from time to time. Clients will be notified of material changes with at least 14 days notice. Continued use of services after the effective date of any change constitutes acceptance of the updated terms.

These Terms & Conditions are governed by the laws of Queensland, Australia. Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.